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How YOU Doin'?

Global Spectrum's Customer Service Philosophy

The “How You Doin’?” customer service program employs 10 goals to help maintain a first-rate facility by providing top-notch service to our customers.  The “How You Doin’?” program encourages the staff to go out of their way to ensure every visitor feels at home at The Miami Beach Convention Center and during their stay in Greater Miami area.

Global Spectrum wants every visitor’s first impression and lasting impression to be a positive one.

 

Top 10 Goals

Customer First
Use all resources available to serve internal and external customer interactions.

 

Positive Attitude
Solve problems creatively by making decisions that positively impact the entire organization.

Golden Rule
Treat co-workers and customers with complete respect, fairness and courtesy.

 

24-Hour Rule
Act with an appropriate sense of urgency when responding to any and all requests.

Listen
Ask open-ended questions, be attentive and clarify understanding to improve accuracy of responses.

 

Everybody Sells
Suggest and implement new ways to drive and improve our business.

Think “YES”
Consistently demonstrate a can-do approach in thoughts and actions.

 

Enthusiasm
Work with a passion towards achieving individual, team and organizational growth and success and encourage others to do the same.

Be Professional
Represent Global Spectrum in an ethical and positive manner with all interactions.

Do It Now
Deliver on the things you have committed to doing and/or are accountable for producing.

 
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Miami Beach Convention Center • 1901 Convention Center Dr. • Miami Beach, FL 33139 • Tel: 305.673.7311 • Fax: 305.673.7435